Adapting to and methodically embracing technology
I attended the Xero conference in San Francisco last week and a number of firm leaders have gone back to their firms gung-ho to implement!
However, what they are finding is resistance from their team members (sometimes this is disguised as “our clients won’t like it.”)
My suggestion is to take one small step back and make change a core value or core competency in your firm.
Nearly every industry is in a constant stage of change due to regulatory, technology, market or demographic changes. Put another way, we need to set the expectation change is the norm! Which by now they should know… but may need to be reminded!
The foundation of change resistance is their fear (emotion) of the unknown including losing their jobs.
Your job as a Coach and Leader is to reduce their emotional resistance and to get them to buy-in emotionally (through case studies, examples, leadership).
You, of course, also need to manage the change process and provide feedback systems (sludge management) and training.
Some of your team members have even made the argument that technology is replacing jobs. I do not want to get involved in the pros/cons of job displacement due to technology. We can only accept what is and that is every industry is impacted by technology and those that don’t embrace technology will become obsolete (local book-store, record store, newspapers are examples… all of which are knowledge industries). There have been and will continue to be communities/industries that perish due to their resistance to change.